This is why it's all but impossible for immigrants to "play by the rules"
I applaud this woman trying to make the system work, but when you take a broken premise, then add a broken set of stanrds, to a broken buracracy, the result is neither functional or workable. And that is indeed, the problem, huge sums spent supporting a system that is fundamentally broken in so many ways. A good posterboy story for the failure of the Empire
She has been here since she was 8 and is in at least her 20s now.
Why has she not gone through the naturalization process? Since she has not, she is not an immigrant.
Obviously, yes, we have to do this in every interaction with government that we possibly can.
It is a total waste of productive time and capital, and THAT is what THIS government is good for.