New Windows 10 Updates Causing Serious Problems

Posted by $ nickursis 8 years ago to Technology
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Another round of Win10 pain brought to you by the not so good coders at Microsoft, you may want to stop these updates, if you can.
SOURCE URL: http://www.forbes.com/sites/gordonkelly/2016/04/23/windows-10-updates-new-crashes/#13ff90dc1039


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  • Posted by ProfChuck 8 years ago
    I have had so many problems with windows that I am switching all of my machines to LINUX Ubuntu. MicroSoft keeps sending cajoling messages urging me to "upgrade for free" to Windows 10. I tried that and over half of my critical analysis software would not work. So I switched back to Win 7 and that triggered a daily window urging me to go back to Win 10. Enough already! Ubuntu never gives me such grief.
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    • Posted by $ MichaelAarethun 8 years ago
      Friends don't let friends think Microsoft just like any left wing candidate is the only choice.

      Friends don't let friends drink Starbucks.

      Friends don't let friends buy Progressive
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    • Posted by Danno 8 years ago
      I put a 2009 WIndows XP laptop on Xubuntu and it runs well except for close lid bug. I have Windows 10 on another laptop (used for network testing) and find the GUI laughable. I mostly use Mac until that is ruined too.
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    • Posted by ewv 8 years ago
      The steps below, posted here previously, seem to still work to block W7 downgrades to W10 and the promotions for it.

      suppress display of W10 update popup notices in Windows 7:
      ....control panel > all control panel items > notification areas icons
      ..or
      ....right click taskbar > properties > customize
      then
      ......."GWX Get Windows 10" - "Hide icon and notifications"

      to remove KB3035583 "update" pushing W10:
      ....control panel > all control panel items > programs and features > installed updates
      ........"Upgrade for Windows 7 for x64-based systems (KB3035583)"
      ............right click > uninstall

      to view your update history
      ....control panel > all control panel items > windows update > view update history

      hide KB3035583 "update" to prevent future "offer"
      ....control panel > all control panel items > windows update > select updates to install
      ........important
      ............"Upgrade for Windows 7 for x64-based systems (KB3035583)"
      ............right click > hide update

      prevent silent automatic updates -- notification only, you choose updates installed (but you don't know what may be snuck in behind vague descriptions)
      ....(updates are normally released on the second Tues of each month)
      ........control panel > windows update > change settings
      ............notify important updates
      ............notify recommended updates
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      • Posted by $ 8 years ago
        I am not sure it will kill it off for good as they seem to come back in new incarnations. They started as optional, then made them recommended. Look down here and I posted a link to a page that has a GUI gizmo that will do all the hardening need to kill it off for good, if you want something simple. I even tried their referred to WSUS update tool, which is a fabulous way to get updates.
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    • Posted by $ 8 years ago
      Prof, this website has a gadget you can download that will allow you to easily disable all the GWX stuff and supposedly end the issue. I intend to try it on my laptop I don't use much just to see if it works, since I reloaded and in 253 updates, they slid them in.

      https://www.winhelp.us/reinstall-wind...
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      • Posted by ProfChuck 8 years ago
        My problem with Windows is not so much its reliability but its profligate use of processor resources as it performs all sorts of tasks that are completely irrelevant to what I want the computer to be doing. I have a number of computers connected in a Beowulf array that are running a series of programs, written in C++. These programs analyze data from the international pulsar timing network as part of a project to refine the Earth's geodesic. I have used Windows as part of the input-output and process management subsystem and also as a pathway to the internet. Evey new version of Windows becomes more intrusive than its predecessor and less useful in this application. Now with the intimidation from Microsoft beginning to intrude on even my use of email and web browsing I have finally abandoned that OS on all but a few of my machines. And even there Windows days are numbered. Windows has become more of a toy for people that hate computer programming and as such it has lost its appeal, at least for me.
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        • Posted by $ 8 years ago
          Indeed, it does seem that way. As a business model, I guess they are looking at speed, and ease of integration of other programs on a basic operational level, and now they seem to want to mix in data gathering ala Google. If you aggregate a huge population you can sell that data and use it for predictive marketing, as Google does. Google needs you to use their browser or web site, whereas MS, for all their "it's just for reliability purposes" BS, will soon start trying to sell their data, and claim it is all anonymous. Their revenue stream from retail sales is minuscule, and the PC market is shrinking, so their corporate license is dropping, so they found another tit to milk.
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  • Posted by dnr 8 years ago
    I have been a system (operating systems) and applications software developer for over 40 years. I want to tell y'all something. The developers at Microsoft are just as smart or smarter than the developers on any other operating systems. Apple is easy. They have a closed ecosystem. This is an environment that even average programmers can support. Linux blends (and I know most of them quite well) are no better than Windows. Microsoft has a mission with Widows that no one else has, i.e., support 10s of thousands of vendors in all releases forever. Hey, you can still run DOS applications on Windows. OS/X and Linux do not have this kind of backwards compatibility. Yea, Windows ain't perfect, but Microsoft does quite well given their mission. Do they make mistakes. Yes, e.g., Windows 8/8.1. Do they ship bugs? Yes, all vendors ship bugs. Should you not take updates? That is up to you and it is really easy to just turn them off. Quit your griping!
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    • Posted by $ 8 years ago
      dnr, most versions of WIN were paid for, one way or another, if you build a business, you cannot just say "we did our best" and hope people survive. Think about the 80% who do not have any clue how software works, and just from a customer service basis, MS owes them some sort of working method to identify a bad patch, and recover it, without going to Best Buy to have it done. Maybe they should have a modular approach, if you want a basic computer, get a basic module, the more you add, the more you need, but that might help out a lot of people who's machine died because NTKERNEL did not like their AMD video card driver.
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      • Posted by dnr 8 years ago
        nickursis - I agree that there are 80% of the population that do not know how software works and that certainly makes things more difficult for software vendors. We want our computers to be like our cars. You just start using it. No need to know how the bloody thing works. While this can be achieved for closed ecosystems, it is probably not possible for open ones. As far as Microsoft having modular versions of Windows I am in agreement and they should have started to head that way 10-15 years ago and created an operating system that is cloud based. I don’t see any evidence, however, that they are moving that way.

        One other observation. One of the properties that meet the criteria of mathematical Chaos Theory is when a system has three or more independent variables. When this is true, then there is no general solution that predicts how it will operate. Three very good examples of this are the weather, the financial markets and software products. This is why I say that all computer systems have bugs.
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  • Posted by straightlinelogic 8 years ago
    I'm surprised I'm the first Apple person on this thread. I quit Microsoft in disgust many years ago, when an upgrade essentially destroyed my computer, and switched to Apple. My family has 2 iMacs, 2 iPhones, 2 iPads, and 2 Apple laptops. Apple isn't perfect, but for us, it's been a hell of a lot better than Microsoft on just about every important metric: ease of use, service, capabilities, and reliability.
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    • Posted by DrZarkov99 8 years ago
      You're not the only Apple user. I've been an Apple fan since the 1st Mac came out. I was attracted to Apple for security reasons as much as the more user-friendly interface. Back in the day when the Macs used Motorola CPUs, the operating system kernel was burned into read only memory, and unhackable, unlike the Microsoft BIOS. As Apple transitioned into the Intel CPUs, I was worried, until I learned they were using a modified Unix as the base for the new operating system, OS-X.

      Since I'd worked with the intelligence agencies for several decades, I'd gained an appreciation for how solid and secure Unix was. I was horrified when those agencies got lobbied into Microsoft machinery. After the supposedly cheaper Windows machines were installed, the software security manning had to be quadrupled, and security patches began arriving sometimes more than twice a week. It hasn't let up, so far as I know. Before I retired, I was among those who recommended a change to a Linux operating system to bring back a more secure environment without having to buy new machines. The Microsoft lobby was just too strong.
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    • Posted by Maritimus 8 years ago
      I had used some Apple's software up to about 10 years ago. In an "update" and "upgrade" Apple in one swoop destroyed my customized database structure and wiped out all the data in it. I will go back to them "only over my dead body".
      EDIT: Corrected spellinf
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      • Posted by $ MichaelAarethun 8 years ago
        To be fair Apple also had a flawed business model. To be a dealer you had to guarantee them $200,000 a year minimum - not in retail sales in whole sale purchases. Stil they had a goodly number of retailers even though the price was a bit higher than the IBM computer and double that of any IBM clone. Not happy with seeding all the schools Apple then made special deals with University book stores which were also business and electronic supply centers. Effectively they under cut their own retail chain. The price ranged from an IBM Clone with a 101 button keyboard to Apples double the price offering. Granted they were unbeatable in graphics but not much else. Printers back then meant two. Daisy wheel for business letters etc. and Dot Matrix. Nowhere could you find a laser printer under $2,000 or a scanner for that matter never mind combining the two with color as well as Black on white.

        The typical IBM Clone system with 101 keys, full software and two printers equaled the price of the stripped down no printer 88 key Apple unless 'a friend' bought one at the college bookstore.

        The problem was the retail chains quit supporting apple.

        Same thing happened with Andre Borland of Quattro Pro. He offered the program for $99 and the installation disk of the competitor. Sold through the big chain stores such as Office Pro and offered zero customer service. The smaller retailers who routinely included classes in software were charged $119 wholesale. Did it work? Yes until the buyer found out they were on their own or had to pay $20 an hour for classes a buyer at $149 attended at no charge.

        Borland also went broke.

        Some of these models worked some did not and some of the losers came back as winners later on Steve Jobs the most well known.

        Get it on the market we will fix it later was the most successful business model in history ask Bill Gates and Steve Allen. They had a second Joker in their deck. The Democrat Party. Gates wealth doubled from 40 to 80 million in the so called Great Recession. How did you do?
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  • Posted by $ MichaelAarethun 8 years ago
    Nothing new thee the Bill Gates business model of get it on the market we'll fix it later is still hard charging at a goal of not much to nutting.

    No one with any brains buys any MS Software until it's been out at least three years.

    upgraded from one year ....
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  • Posted by a59430802sojourner 8 years ago
    I can not comment on Windows 10 because i personally do not use it. From what i've read and heard it is virtually no better than Window 7 or later systems. The only really good system was and is Windows XP. I made the mistake getting rid of my computer that had XP on it. Everything else since then is extremely inferior to XP for my use.
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  • Posted by LibertyBelle 8 years ago
    Just what the h--l was that supposed to be
    about?!
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    • Posted by $ 8 years ago
      I am not sure what you are referring to..
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      • Posted by LibertyBelle 8 years ago
        Oh, I was just referring to that technical computer
        stuff, most of which I do not understand. This
        world is becoming very strange to me.
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        • Posted by $ 8 years ago
          Oh, yes. If you have a PC, it is almost implicit you need to become a little bit understanding of what they are doing. My point in sevreal places here is that 80% of the users are in your boat, and so have machines that will automatically download patches, and then you have a brick on your desk. The what do you do? Most people go to a shop like BB, and pay 100.00 for some geek to undo it. That is my man issue with MS right now. Their attitude is "We blew up your box? Sorry, not covered in end user agreement".
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          • Posted by LibertyBelle 8 years ago
            Fact is, I don't even have an Internet computer. I
            come to the library and use the computers here.
            I should be using them to get another job; not that
            there's any rule about that, but I am allowed only
            a certain number of minutes per day, and then I
            get sidetracked by reading and expressing o-
            pinions.
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  • Posted by davidmcnab 8 years ago
    www.ubuntu.com - what's a "windows"? :)
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    • Posted by $ 8 years ago
      Yes, it is always looking better, just figuring out how to make all the non Ubuntu programs work with it. StarCitizen will not run in it, which is sad, but it is a huge package anyways and still is in alpha.
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      • Posted by davidmcnab 8 years ago
        Two options for getting the legacy programs running. The first thing to try is a framework called WINE, which can run a fair percentage of Windows programs successfully within Linux. If that fails, install VirtualBox, create a virtual machine and install Windows 7 in it, and use it as needed for running such programs.
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        • Posted by $ 8 years ago
          I have looked at Virtual Box, my system was built specifically for StarCitizen, and the way they connect to their servers appears to be non concurrent with it, it fails to connect, there are notes on their forums about the issue, and they say they will look into it once they go Beta.
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          • Posted by davidmcnab 8 years ago
            That makes me wonder if there might be a networking issue. Is the VM's networking set up to allow the VM to connect out to the net? Is there a licensing issue that prevents StarCitizen from running within the VM?
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            • Posted by $ 8 years ago
              That is possible, although to make SC work, they are running a completely new type of server backend, with an entire universe running specific instances, and then it updates the master. This is different from EVE Online, where they have their universe on one huge server instance, which has made it pretty primitive for the ships and physics. Becomes more of a WOW experience, where as SC is going for authentic realism, and is hugely intensive for video and processing needed. The VM issue stems from a protocol conflict they have yet to unravel, which is why it will only run on WIN right now.
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              • Posted by davidmcnab 8 years ago
                Yikes, that's getting into the depths. I wonder if they're doing anything weird with the low-level IP packet formats, which stuffs up the NAT used by VirtualBox. Would be good, albeit very time-consuming, to run Etherape or Ethereal over the connection and pull the packets apart and see if there's anything funky going on.
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                • Posted by $ 8 years ago
                  I do not know, their system will probably be proprietary, since they built it all from scratch, it allows many instances of the same universe with fantastic quality, and o lost relational data. Your ship will move from a planet and others will see it, even though they are using a different server. The primary hold up they experienced is getting it all to sync correctly. It works pretty damn good.
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  • Posted by CTYankee 8 years ago
    If I can't read a link because I choose to run ad-blocking s'ware, and the company chooses to setup an elaborate adblocking detecting screen then I won't read the ad!
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  • Posted by cjferraris 8 years ago
    I'm on the evaluation team for the different builds and had to go back one build for this reason. Once I went back and flagged the problem build, I have had no other issues with Windows 10. I went from Vista to 8.0, then 8.1.. Love Windows 10.. Much better than all of the other versions since 8....
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    • Posted by $ 8 years ago
      Do you allow it to phone home all the time with your usage data? Since trust of any business and politicians is in short supply, I have yet to find a good explanation for all the monitoring, nor why they snuck it into Win 8 and 7 with innocuous "updates".
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      • Posted by cjferraris 8 years ago
        I'm sure that is part of it.. Since I am on broadband with no limit, I'm not sure if it does it or not.. I only have the evaluation experience on my laptop that I have at my GFs place, and my desktop is not part of the evaluation trials. The one thing I find ironic is that they ask for feedback when you first boot up the computer from an update, instead of having you wait a couple of days and ask for feedback. With any system, you are going to have positives and negatives. At least, I do feel that they're trying to improve the product.
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        • Posted by $ 8 years ago
          Maybe. Maybe trying to establish a data base of cause and effect, since they seem to be focused on post updates. Did the latest set cause you any issues?
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          • Posted by cjferraris 8 years ago
            Right now, I'm running build 14295.rs1_release.160318-1628 and it is VERY stable, no crashes and MS Edge works well (that was the reason I had to go back to a prior build, Edge would crash with no warning, and the power button would not work off of the task bar). The changes seem to make a more stable platform.
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            • Posted by $ 8 years ago
              I am sure they have detailed specs on your system. I am willing to believe a lot of the issues referred here will be related either to a common program they are running (and I have seen a lot of patches where they refer to oracle databases as causing crashes), or a specific device driver like a brand of video chip.
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  • Posted by Herb7734 8 years ago
    When I bought my current computer, it was just before the advent of W10. The clerk gave me a coupon for an automatic upgrade from W7. My son, the software/hardware engineer cum guru has a beta (I guess of W10) and told me to forget about it and stick with 7. So far, no major problems, but like all Windows products, continuing minor problems, just enough to be frustratingly annoying.
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  • Posted by ChuckyBob 8 years ago
    I am one of those "wait and see" people. I decided to hold off and learn from other's experience...glad I did. Everyone I talked with had major problems. So eventually I found the method on the internet to stop the "you must upgrade or die" messages. I'm happy with W7.
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    • Posted by $ 8 years ago
      Well, WIN7 has apparently been sabotaged. I have found any reload will never work in Update, it just runs and runs. I have spent hours troubleshooting it, and no issue was found. Research shows more and more people are seeing it. Right now I have Update running on my good machine, we are 1 hour into a 67 MB 6 patch download, still at 0 %. This is part of their aggressive screw the customer force them to quit campaign. There is a manual update option available, I have to see how that works. The same site has a widget they built for you to easily turn off the Win10 upgrade crap as well.
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      • Posted by ChuckyBob 8 years ago
        I have update set to manual on both my computers so as not to have to deal with the random MS computer hijacking. So far things run well that way. I would not put it beneath MS to sabotage Win 7. For some reason they REALLY want everybody to switch to Win 10. It may have to do with the fact that Win 10 does a lot better job of spying on your computer.
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      • Posted by cjferraris 8 years ago
        From what I have heard, once it offers Win10 as an update, Win7 stops updating. I had to wipe a computer for a friend's son and that's what his did.. I've tried all of the fixes that MS has out and none worked.
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        • Posted by $ 8 years ago
          I cannot claim that is true, based on the fact mine still updates and I have hacked my registry to stop the annoying Win10 thing. My PC still gets updates, it is just more painful, my laptop has the Win10 thing going and will not update, just keeps running and running, I have let it go 12 hours and still looking for updates, so that does not track my experience.
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  • Posted by $ Olduglycarl 8 years ago
    It's all those illegal aliens they hired...
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    • Posted by $ 8 years ago
      I don't know about their hiring practices, but their testing and QA has been crap for the last 10 years. One would think they would learn to improve that which pisses people off the most (like a non functional "patched" machine). Add to that "automatic forced updates, and you get to screw 50% of your customers in one day...proof of my theory that the more managers you have, the worse your company gets.
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      • Posted by $ jbrenner 8 years ago
        Microsoft's testing and QA has always been crap, not just for the last ten years. If someone else fixes their mistakes, it necessitates an "update" for their "bug". When no can fix their mistake, it is called a "feature".
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        • Posted by $ Olduglycarl 8 years ago
          I don't except Any updates...Period. all they do is screw things up.
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          • Posted by $ 8 years ago
            Some are needed to close the various doors the bad guys walk in when MS leaves them open, so there is some need for them. Even good security programs are defeated when they use those.
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            • Posted by $ Olduglycarl 8 years ago
              Granted but I am not knowledgeable enough to know the difference. So far I've avoided 10 but eventually I'll have to change operating systems.
              Some day I hope to afford an apple computer...seems to be the way to go.
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              • Posted by $ 8 years ago
                Well, if you have something less than 10, you can usually look at the individual updates and see if they address a critical issue, or resolve a flaw that may allow outsiders to execute code or some such. Those are the ones you really want, It got so bad, three of the latest updates install all the "call home" stuff that 10 has that no one wants, and they snuck those in. I think I posted the list in here some-where's...
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        • Posted by $ 8 years ago
          Well...yes... I know, but really they should be able to have a database of various software configs to test against, they seem to steal everything else in the way of info...
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      • Posted by $ blarman 8 years ago
        It isn't their Q&A, it is the internal structure of the company. Microsoft for many years was built around the business philosophy of making companies do things Microsoft's way. And they were able to get away with it for a time because they had a monopoly on the market. Now that portable devices are the rage and Android is killing them, they've been forced to realize that their tactics don't work anymore.
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        • Posted by AMeador1 8 years ago
          That's a funny argument. Microsoft has not tried to control how businesses write software other than giving them best practices and making efforts to offer an OS that gives less ability to write software that crashes the whole OS when other companies software is improperly written. They have free development platforms - there are many other development platforms produced by other companies, any company can write software for windows to do whatever they want. Granted this is similar in the Linux world - but Apple is the epitome of what you are blaming Microsoft for doing. You for all practical purposes cannot develop and produce Apple software without their approval and blessing. If you want it available on their store - only if they approve it. Their development systems are produced by them. Microsoft has always been open to free market software design. They have not been open to giving away their code for free - but I don't blame them for that and am opposed to the whole notion that they should.
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          • Posted by $ blarman 8 years ago
            "Microsoft has not tried to control how businesses write software"

            You obviously haven't been around much in the tech world. I was hacking autoexec.bat files on my dad's computer since Windows 3.1 and I've been doing professional technical support since Windows 95, including everything from desktop support to application development and support and now databases.

            Remember Netscape Navigator? I certainly do. It was the first "killer app" after the spreadsheet. Why isn't it around anymore (except its codebase)? Because of Microsoft's heavy-handed tactics.

            Microsoft was convicted of illegally controlling the practices of the distributors of Windows PC's by prohibiting them from selling competitors' products.

            What about the inclusion of Internet Exploder as part of the OS and how it broke third party apps on nearly every update for more than a decade?

            All of Microsoft's changes to the desktop, the task bar, the control panel, the interface itself - all based on what Microsoft wants people to do. Their development environment - again pushes Microsoft's way of doing things. Microsoft's own lingo (especially concerning databases) runs counter to everyone else - especially EF Cobb - the inventor of the relational database.

            Does Apple do the same thing? Yup. Never denied they did. But I've been working with tech for 30+ years, 20+ professionally as a Windows Admin. Don't try to defend Microsoft's business practices. Have they gotten better lately? Getting rid of Balmer was definitely a good move. But forcing upgrades to Windows 10? Office 365? These all smack of Microsoft's practices of control.
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            • Posted by AMeador1 8 years ago
              I have been working with computer for years before that. Started programming Timex Sinclair 1000 - Apple II+, PC's since Windows 1, and DOS - even modified http://command.com so it would run other bat files besides autoexec.bat. I'm have worked on coding and support from their beginning. I have certified as MCSE, MCP+I, CompTia A+, and Network+. I do network design/install/security including all cabling - switches - routers, database design and admin, web design/web server admin, software design, etc... So I'm very tech savvy. There are also different perspectives on all these matters.

              Netscape wanted to use Microsoft API's to write their browser. Microsoft developed their own internal APIs which they based IE on. Netscape - nor any other developer is in any position to demand that MS write any subroutines or API's to make their code easier to write. If the routines they wanted to use had issues, write their own.

              Bill gates just recently made the point that one of his biggest mistakes in MS was not having lobbyists to deal with the government. Too many socialists in the government (Clintons) did not Microsoft or its size and listened to too many of their ideas and chose to make an example of MS. The plain fact is - they wrote their code - they have no obligation to tell others how to use it, to teach them how to use it, or to fix it for those who can't troubleshoot and write their own code when needed.

              Companies who want to sell a PC with MS on it have to agree to Microsoft's terms. If they don't want competing software on the computer sold right along with their OS and the re-sellers (which I was for many years) agree to this - tough. I as a reseller don't have to agree - I could sell Apple. I could sell it with DR-DOS on it and some other turn-key system on it instead. MS created an OS that others didn't feel they could readily compete with so for the most part they didn't (although I assume you do remember OS2 that died away and was supposedly sooo much better). The people and markets chose MS.

              Now, I'm not saying everything MS puts out is just wonderful. But they have done what they needed to do considering competing systems, hardware capabilities, etc...

              They test their OSes massively before release. Have you every seen the process they go through to deal with issues and get new tests out - it's freaking amazing!
              There is an argument against all these anti-MS points. I have to go right now - but would be glad to point them out to you if interested.
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              • Posted by $ 8 years ago
                Well, I make chips for a living, so I am fairly well up on both ends of it. I understand the huge variations of configurations, and what works for one may not work for another. That said, the large number of suicidal "updates MS has released in the last 10 years or so, indicate they do not understand that complexity, enough to protect their customers. Probably 80% have auto update on, because they either don't know or do not understand what it does, and so a large group wakes up to find their machine is a brick. Or, as this one did, it ran fine for a little while and then bricked. Easy to undo if you have a recovery disk and can back out, but a lot of people stare at their brick, then have to go blow 100 or so at Best Buy to let the geek squad unbrick it, with no guarantee it wont brick again. That is a bad business model, like having changes to aircraft software that just sort of didin't work, oops. Their business is software, and they are too focused on ramming their money machine stuff down peoples throats, than providing customer support. IMHO of course...
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                • Posted by $ blarman 8 years ago
                  I agree. But now, if you run Windows Update, it forces the setting to always run regardless of what the user wants. This even applies to servers, where you want absolute control over patching and testing!

                  "That is a bad business model"

                  Agreed!
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              • Posted by $ blarman 8 years ago
                "Companies who want to sell a PC with MS on it have to agree to Microsoft's terms."

                That wasn't the issue. The issue was that Microsoft was openly forcing distributors to sell ONLY Microsoft Windows-based PC's. They couldn't sell Apple or IBM. That was what they got busted for in the anti-trust suits. They weren't competing on merit (and by the way, I agree with you that OS/2 fell flat - I tested it) but on their monopolistic muscle.

                "The people and markets chose MS."

                Uh, I wrote my thesis on this. IBM couldn't get out of the mindset that hardware was the real seller. Novell bankrupted itself trying to compete with Microsoft in Office Productivity. UNIX didn't care one way or the other, being primarily focused on mainframes. Apple forced out Steve Jobs and cratered (until they brought him back). There were no real choices but Microsoft at that stage in the game. But Microsoft benefited by their competitors' implosions - not the superiority of their products.

                I look at the mobile platform space as particularly illustrative: Android owns 60% of the market, Apple another 30% and everyone else a combined 10%, with Windows mobile around 5%-6%. Why? Because they were incredibly late to the party for one. Their initial product lines were total crap for two. I worked with Windows CE devices and they were an unmitigated disaster no matter what form they took - they were buggy as all get out. The most recent crop is much improved, but still faces enormous hurdles in adoption. Not being able to multi-task until very recently also didn't help.

                "They test their OSes massively before release."

                I don't doubt it. And having written software I completely understand how such complex pieces with that many lines are going to have bugs and need updates.

                But I also had a few friends who worked in Redmond who quit after only a couple of years because of the antagonistic environment there. Not everyone can be Google, I realize that, but according to them, this went way beyond that and it started at the top. Have things improved since the management shakeup? I would say they have. But the history of the matter vs the last few years are a stark contrast - not an example of consistent management ideals.
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                • Posted by AMeador1 8 years ago
                  I misread your first response here about MS not allowing competitors like Apple and IBM at the same distributors. I still don't have a problem with that. They had to have had the market share by that point or the Distributors would not have agreed to such a thing. Besides, I looked into getting setup with IBM as a reseller of their computers and it was like was like pulling teeth - I decided not to pursue the idea. I can't hardly imagine IBM or Apple either one truly pursuing the distributors as real distribution options. Where is they reseller base now? I never had MS make me, as an authorized MS reseller, agree to not resell these other brands.

                  In my early years, I worked in retail stores selling computers and they had IBM computers as well as clones. If I remember right, they even had IBMs PS2s with OS2 on them - the customers bought the clone PCs with DOS and early versions of Windows - this would have been 1987 or 1988 or so. They cost more too - people just didn't buy them.
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                  • Posted by $ 8 years ago
                    If IBM treated PC's like CBS and Paramount are treating Axanar, the market today would be nothing but slow X86 based machines with IBM on the side. In fact, they could follow their model and call up all the PC makers and tell them to stop making them..
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                • Posted by AMeador1 8 years ago
                  Microsoft was not forcing distributors to sell only MS based PC's - That is total BS. I owned an IT company in Tampa, FL from the early 90' to 2006. I custom built computers for individuals - but mostly businesses and none of the multiple distributors I bought parts from forced me to buy MS. I bought from a few local suppliers as well as TechData, MaLabs, CDW, Ingram Micro, etc... Whether I bought pre-built white box or all the components to build from scratch, they never in any circumstance ever made me buy any OS with my orders. Now, did they force such agreements with someone like Dell for lower prices points - maybe, but again, they could have went with OS2 - or the early variants of Linux/Unix or DOS based systems.

                  The point is, people based their purchasing decisions (including the resellers) on bang for the buck and went with MS based systems. The hardware - because MS did not force particular hardware configurations enabled an less expensive hardware option than many of the competing systems - like Apple and IBM. MS developed to fit a niche that was open and it advanced the computer markets and computers getting to the consumer faster than any other of the hardware companies (like IBM) or specialized companies like Novell, etc... had the vision to go after.

                  Maybe Microsoft has messed up some - no doubt - there's things they've been doing as of late that are making me consider looking elsewhere - it's just hard to swallow after putting 30 or so years into them. I ended up moving to the PC world after investing a lot of time and effort into Apple when they were working with the Apple II line - until they screwed their customers and dropped that line like a rock and went in the Mac direction.

                  But, that doesn't change the fact that they have had a huge positive impact on the PC world. I agree that they should not be forcing these updates on people. I have a particular system I'm been fighting with recently because the new driver they keep pushing on it fails. I roll back the driver, and give it a day or two and they've pushed to new driver back on it again. Yep, very annoying. They remind me more and more of Apple these days. It is however rather ridiculous considering the vast customer base and hardware base to assume they could ever push out any update that isn't going to cause some people grief. In how many of those cases is it because of a driver or software that was improperly written by 3rd parties that caused the failure - not truly due to MS writing a bad update.

                  MS needs to improve customer service - especially for resellers if that is who they want handling the majority of their support issues. They need to give control back - of course there are an awful lot of app type users out there that don't want to think and learn and expect it to just work and do it's thing. That's hard to accomplish without taking away control.

                  They should have gotten out there faster in the mobile markets - but you also know that is one of the reasons they are pushing Win10 so hard- to get more developers to work on Apps since they will then work across the mobiles, phones, desktops, etc... The faster they can move pre-Win10 systems to Win10, the bigger that market is - and they hope to then take a much bigger chunk than 5% or 6%. MS even giving it away for free - when has that ever happened?!? They have rebuilt their .NET framework open source and targeting Linux so Apps and software can even move cross platform - and again, Win10 has to do with this coming together. They are betting a lot on Win10 and are trying very hard to push it out fast to gain the advantages they are looking for to expand into these other markets at a much bigger level.

                  MS support and tooo many of MS devs are coming from India. MS has spent a huge amount of money overseas in training people to take over the developer market - then import them back here or use them over VOIP systems while still in India. I believe this has had a large impact on their customer service quality as well as the quality of the code coming from MS. They have become so focused on moving quickly with the markets that they are taking a hit on quality - and for devs like me that have 20 other jobs - it makes it very difficult to keep up with their constant changes to the dev software (like Visual Studio). New version ever 18 months to 2 years. if they would set back and plan better they could come out with single releases less often where people could adjust and become highly proficient again before they go to next release. But as stated - they don't really listen to people much. But that's their prerogative. If they get it right - everyone is happy - but if they don't they fail.

                  I don't give MS a free pass - but they get a lot of criticism that is not earned from too many people that only listen to one side of the "hate the big evil company" hype.
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                • Posted by $ 8 years ago
                  I tend to agree with you position, blarman. Although not strictly anti MS, I do think it is their core business to find ways to cushion the impact of a bad update. You cannot get a live person to help any more, and their forums are also a bunch of very aristocratic "MVP"s. Look at the "Win7 won't update" topics and you find nothing but the same answers over and over, and people saying "it doesn't work" then silence. There are dedicated web pages to how to kill orff the Win10 monster they delivered unasked, there are web pages that now tell you how to get around Windows Update as well. Not what I call stellar support, as none of this comes from MS.
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                  • Posted by $ blarman 8 years ago
                    Microsoft's support lines used to be a complete joke: they forced support off on the PC manufacturers so they wouldn't have to deal with it. I know - I did my time working the phones at HP. I can remember the days when we'd get nothing but calls about how Internet Explorer 5 crashed their PC with the only option being format/restore. I can't remember talking to a single customer who thought that was a good idea. To the contrary, I remember the shipping on the box telling customers that if they updated IE it would void their warranties!

                    They've gotten much better, there is no question. But when you're paying $250 per incident, they darn well better!

                    The whole coercive and intrusive nature of the Windows 10 upgrade just sets my teeth on edge. I know several people (non-tech savvy) who saw that and thought oh, it's going to tell me about Windows 10 only to have it initiate the download of the update from which there is no going back. And their upgrades went horribly wrong. I used the registry hack to block Windows 10 on all my Windows 7 devices (I can't stand the tiles).

                    And don't get me started on the whole Office Ribbon...
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          • Posted by $ 8 years ago
            They should not give away their code, in that it just opens doors to more abuses such as malware. What they do need is an updated business model so you can get help recovering from their "updates", not just say "too bad" and have you spend money to undo their crapware.
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            • Posted by AMeador1 8 years ago
              I completely agree. I swear this has to do with them listening to their customers though. They are really going for the idea of "less broad more detail" - like common core - where they seem to be moving away from the idea of users who know how to deal with their computers on their own - just do it for them. Too many users don't apply updates themselves and leave their systems vulnerable the hacks, viruses, Trojans, spyware, malware, etc... I don't know if you do support, but that is the majority of the issues I have people coming to me about. Their systems are infested with crap - even when running scanning software. Their systems get slow, unstable, crash, etc... Is this MS or users not applying updates or bothering to learn enough to avoid suspicious stuff? Microsoft trying to keep their OS open to greater capabilities and customer user configurability - also opens the door to bad stuff getting in. So what do they do? Take control over the OS and go to Apps instead of regular software. Apps are such crap - for business needs they are so restrictive in their abilities making any software of substance is almost impossible - but, Win10 is focused on the App market. I think MS is caving as users in my opinion are not becoming more advanced users - they are staying relatively computer illiterate and are just enjoying the simplified - less capable "software" that lets them play their games and mess around in their social networks - at the cost of control, customizations, options, etc... That's all too hard. Just make it work. I have an iPad - and for doing anything other than games, social media, and a few interesting little apps that are simple tools - like building calculators, and such - it's incapable of anything truly useful - but to the masses - it's great. It works - few options, little power, easy to use for daily BS screwing around - but how many users want more.

              Anyway, that's a pet peeve rant of mine - but I think is a strong reason for MS's current direction - take away control - simplify - reduce capabilities, options, etc... - make it simple and work. They do need to remember there is a tech group like us out there that need to be able to fix these things and not giving good recovery options is an issue. Of course, anymore - they are getting so cheap - it's getting to the point where it's just cheaper to get ride of the unit and buy another one - so maybe they're intentionally moving away from the techs - maybe they'll be Apple part 2 before we know it.
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              • Posted by $ 8 years ago
                A good argument for MS's current process, but I disagree that it serves well. Having built many machines, some for older people where I reuse pieces from several to make one, I know that a lot of people just cannot grasp the need for basic maintenance. tech Republic has some great pictures of some nasty things some PC fixers have had brought in, from dust packed machines to PBJ sandwiches in disc drives. I always found that AV software was a foreign idea to a large group of people and they would call me up to "fix" it. I had to give up after a while, it got to hard. I do think they could have come up with a better option, if they really had opened their heads and thought about it. LEAN Six Sigma always says you have to go to the point of activity to get good data, and I don't think a bunch of remote testers qualifies, so they really do not have a good picture of their customer base, IMHO.
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                • Posted by AMeador1 8 years ago
                  I think MS has gotten a good line on their retail customer base - it's just that their customers (at least individual private sector market - not business sector) are just not tech savvy and want everything simple and for free. I have build more than a few hundred computers - mostly out of new parts, and many piece meal from used stuff as well. I have dealt with elderly people too. And they make my point - they don't understand the tech. They don't want a bunch of choices. They just want it to be easy and work. MS IMHO is pandering to this crowd and leaving the business world and tech savvy people with fewer and fewer options.

                  Look at Office - many options - very powerful - but compare Outlook to the Mail App. I hate the mail App. It's barely functional by my standards. I actually use the options that Outlook has - like rules, auto responders, signatures, etc... But that's too hard for an App (sarcasm intended here). Granted - an App could still do this - but they choose not to include those options. How many average users ever use that stuff in Outlook? Very few that I’ve ever met. They read their mail, reply, delete. Most don't even setup additional folders. I have liked the fact that MS has kept giving the options and customizations for all these years, but I think they are beginning to give in. At least on what they are producing for the individual end users. Maybe they will maintain the two separate lines.

                  I'm not really sure what their long term angle is with their cloud operations - like Azure and Office 365. Maybe it's just to stop copyright infringement - or maybe to take away control and simplify there as well. MS's direction as of late has been hard to read. I think a lot of it also has to do with major infiltration of MS by Linux and open source proponents. Their direction and revenue streams are in flux because of this as well. Chaos does not lend itself to top notch quality.

                  I think their Update model is a good one in general – however – it has taken a hit as of late. I do not like the forced updates – it should be an option. It should be like before where you can choose to apply critical updates automatically or manually and the same option for non-critical. It would be nice if they would have a little better explanation of what the updates do and what files they effect – as well as rollback options that actually stick. Like my driver issue – what’s the point in allowing me to roll the driver back if you’re going to keep pushing the same new one back onto the machine. Maybe roll it back and if they have a newer driver (even new than the one you rolled back from) have that be applied. Or give an option on each driver to allow you to stop any individual driver from being changed by updates. But then again – the crowd that screamed for auto updates for ease and security reasons will baulk at this idea as many people will simply not manually apply new updates that fix security issues – causing a whole new bunch of problems. In the end – I think what they are doing almost makes sense. Set the OS up to auto update by default – but give tech savvy people a way to control this process. This will keep the machines the safest while allowing people that are responsible to keep their options open. But – this will end in bricked systems on occasion. MS cannot anticipate every conceivable issue, hardware configuration, software configuration, infested systems, etc… There are probably trillions of trillions or more possibilities. It’s simply isn’t rational that they can catch them all.

                  Look at what was going on in the early 2000’s – there were so many machines infected with spyware, malware, adware, etc… that it was choking the internet with all the traffic. This is really when MS started pushing the whole update system because people were demanding that their OS be more secure. They have made a lot of headway – but their recent approach is wrong.
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                  • Posted by $ 8 years ago
                    Agreed, in most part. The issue in the early 2000'a (and I rescued a few elderly people then), was "I don't want to pay for, or understand this "antivirus" stuff". And then go on and get infected. It got to where I would put Zonealarm on and just call it quits. I do think a modular approach may be the best way to help this mess, sort of like "Safe mode" for people who do not want to be bothered.
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